You will be working at one of the fastest growing software companies, active in more than 60 countries worldwide. They focus on integrated solutions in real estate, workplace and facility management. A strong team of consultants, project managers, analysts and developers works together to find innovative software solutions. They foster a culture of continuous learning, collaboration and team spirit.
Do you share a passion for technology and innovation? And do you want to join an international team of professionals? Read on!
--------- What will you do?
You will be responsible for the implementation of the software at customer’s side and offsite at the office, to customers and partners. You will analyse the customer’s functional needs and adapt the configuration to the existing business processes. As key contact, you will guide the customer through the whole implementation procedure and provide key users with software training.
You will guide and help customers with the implementation of customized solutions. In doing so, you will be responsible for the project from A to Z, keeping track of budget and timeline. At first, you will analyse the needs of customers while keeping close contact with them and support them configuring appropriately and effectively the solutions. You will analyse customer processes both on operational and functional level, determine the workflow and configuration parameters and produce the required specification and project documentation.
The next step is that you analyse the existing tools and see what adjustments need to be made in order to find a good fit with the customers’ expectations. You will define and describe links with other software and ERP-systems.
If problems occur during the implementation, you will communicate with the IT-department and the client to resolve the issues. At the client’s side, you will also collaborate with their specialists and guide them through the change process and provide effective training.
It becomes clear that in this function you act as a point of contact at various levels among the customer’s staff. You enhance the image and the reputation of the company through your credibility, commitment and first-class delivery.
Your responsibilities ?
Keep track of the project in term of budget and planning
Define, document and follow-up the workflow and configuration parameters
Software configuration & consulting:
Define and describe links with other software and ERP-systems (SAP, Lotus Notes, Peoplesoft, etc.)
Troubleshoot and resolve implementation issues
Collaborate with the customers’ specialists during the analysis of implementation requirements
Provide advice on the best software use by way of process analysis and understanding the current and desired future state
Produce user case documents clearly detailing the user’s requirements
Training & Support:
Provide effective user trainings and take the customer through the switch over to Go Live
Discuss and challenge potential custom development
Provide support to the customer during acceptance testing, through Go Live and post Go Live until handover to support
Represent the company:
Act as first point of contact for customers and partners
Analyze reporting and dashboard-related needs according to customer’s requirements
To assist with pre-sales activities such as product demonstrations and answering RFPs
--------- Who are you?
Experience is not important. A go-for-it attitude is!
You don’t give up easily: you are a creative problem-solver
You want to be focused on an international market
If at first you don’t succeed, you try again. And again, if necessary.
You know a thing or two about technology and IT
You can stand on your own but also love to work in a team
You are fluent in Dutch and English (French and/or German are a plus)
--------- What do they offer?
The organisation gives you the opportunity to grow in a healthy, innovative and inspiring environment where openness and devotion are key. Your colleagues are dynamical people who push their boundaries daily to achieve targets together. We are always looking for enthusiastic people who share this vision with us : people who take responsibility, people who are proud of their job, people like you!
You get an attractive salary depending on your competencies and experience, with a nice package of extralegal benefits.