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Account Operations Manager (internal role)

General

Brussels

Young professional

---------  Where will you work? 

The company is a worldwide leader in the consumer electronics & technology industry with a “top” corporate culture, inspiring innovators and entrepreneurs around the globe. Their vision is to create cutting-edge technology that makes life better for every person, every organization and every community around the globe. The local HQ of this multinational is based in East-Brussels, where about 130 employees are working.

---------  What will you do?

You will be part of a virtual team which manages the operations for a set of large customers (which are both local and international companies). In this virtual team, you will work together with 2-3 senior sales reps to ensure multiple aspects of the relationship with the customers are running smoothly.

 

Your responsibilities include:

  • Being the primary contact - on a daily base - for these large customers and for a broad variety of aspects

  • Building remote (via phone & mail) relationship with the key contact persons of the customer.

  • Partnering effectively with others internally to ensure a coordinated and efficient execution of the service level agreement in being executed

  • Serving as the expert to your list of customers for complex information regarding product, pricing, services, and software transitions, promotions, and configurations.

  • Educating and updating partners on new elements and changes in the contract.

  • SPOC (single point of contact) for order follow up, service issues and support cases ( including internal escalations and follow-up).    

---------  Who are you?

  • Master’s degree

  • You speak fluently English and Dutch or/and French

  • Ability to work in a complex environment and affinity with technology

  • Strong communication skills

  • Teamplayer: you like being part of a team and enjoy working with others

  • You work in a structured way and are a good planner and organizer

  • You have a mindset that fits in an international structure (responsibility, ownership, proactivity, eagerness to learn…)

---------  What do they offer? 

  • Inspiring and open working environment and company culture

  • Flexible working conditions

  • Competitive salary package

  • Excellent career growth opportunities

  • Strong learning & development opportunities

Are you up for a new challenge?

Apply now!